I changed my mind and want a refund/exchange! What can I do?
All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, Click Here.
Why was my order cancelled?
Due to unforeseen circumstances, the item you ordered suddenly became out of stock and is no longer available. If an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains other items, these items will still be shipped to you and the unavailable item will be removed from your order.
My order status says “In Warehouse”. What does that mean?
“In Warehouse” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”
How do I know my order is confirmed?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.
When will my order ship?
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I just placed my order. Can I add another item to it?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
I’m unsure about a size or I have a fit question. How do I find this information?
Please see our Sizing Guide for general information on sizing. If you still have questions about the fit of an item or measurement guidelines, please email us.
I wanted something but it’s out of stock in my size! What can I do?
New items can sell out quickly, but we may get more soon! Not all items are restockable, but we will try our best.
How long does it take to process my return?
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.